Help Desk Technician Washington DC | The East Coast Job Search Board |

Help Desk Technician

The Judge Group
Washington DC
Job Type: Full Time
Posting Date: 9/15/2020

Job Description

Our client,a higher learning institution located in Washington, D.C., is seeking a Help Desk Technician to provide technical support for the university s students, faculty and staff. This 6 month+, onsite contract position will be part of a team of systems administrators. The Help Desk Technician will report to the Chief Technology Officer for daily task, project assignments and personnel needs. A successful candidate should possess a bias for action, great customer service skills and a desire to learn.
Primary responsibilities include:
Resolving end-user phone, walk-in and field support requests with a high degree of customer satisfaction.
Demonstrate the ability to achieve successful outcomes in handling difficult situations and customers.
Prioritizing assigned tasks efficiently with minimal supervision.
Support student, faculty and staff requesting help with computers, network, software applications, phones, printers, scanners, audio/visual equipment and all IT service and support issues.
Proactively maintain lab and classroom technologies to prevent service disruption.
Executing the successful completion of moves, set ups and account creation and account maintenance.
Ensuring compliance with major IT operational processes, policies, and procedures in support of IT standard practices.
Participating in the execution of institutional initiatives, projects and software and hardware lifecycle refreshes, i.e. Windows 10 and Office 2019 deployment, computer upgrades, etc.
Other job-related duties as assigned.
The hours for this position are 8AM to 5PM, Tuesday through Saturday.
EDUCATION REQUIREMENTS:
Candidates with the Associate s and/or Bachelor s degree will be considered first
CERTIFICATION REQUIREMENTS:
A+ and/or Network+ desirable
QUALIFICATIONS:
1-3+ years experience with user support in a progressively dynamic IT field.
Excellent customer service oriented skills.
Must be able to demonstrate a strong understanding and working knowledge of computer hardware fundamentals, including desktops, notebooks, projectors, printers and other peripherals.
Must have excellent troubleshooting and analytical skills, specifically with Microsoft Windows 10, Mac OS X and application suites Office 2016-2019, Smart Technologies, antivirus and wireless configuration.
Must be able to perform Active Directory account maintenance.
Experience with anti-malware and virus removal.
Experience with ticket management systems and escalation.
Experience troubleshooting mobile devices is a plus (Android, iPad, iPhone, etc.).
May be required to lift computer equipment up to 25lbs.

Company Description
At ESI, the Professional Staffing & Recruitment Team partners with candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.
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Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

Electronic Systems is a tobacco- and smoke-free work environment.